Q & A

​

1. When I make online booking via the website, how do I know that my booking was successful?

​

>> We will send you a confirmation email after we receive your payment.

Please always check your Spam folder as it might be in there. If you do not receive any e-mail, please contact us at vietnamrentcar@gmail.com

​

2. Can I cancel my booking and get my money back?

​

>> We are afraid that we cannot refund your money. Our policy sets that all bookings cannot be funded.

​

3. What should I do if I want to change date, time, pick-up location or drop-off location, ect?

​

>> Please send us an email at vietnamrentcar@gmail.com to ask for a change. Change must be done 2 days before your departure date, free of charge. Otherwise, $5 fee is applied and paid upon arrival. 

Please provide name and email address used in the booking when making the change.

​

4. Our flight is delayed, what should we do, will you wait for us?

​

>> If you flight delays more than 2 hours, please notify us via email, phone call, or skype ASAP.

If you fail to notify us, we will consider the situation as a no-show.

​

​